Privacy Policy

Your Path to Care LLC ("Your Path to Care," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding that information when you interact with our website, intake forms, scheduling tools, and services.

Your Path to Care provides non-clinical patient advocacy, healthcare navigation, education, and administrative support. We are not a HIPAA-covered entity, but we treat client information with care and confidentiality.

Information We Collect

We collect information you choose to provide, including:

• Contact details (name, email address, phone number)
• Information you share during a discovery call or consultation
• Intake form responses, including a general description of your healthcare situation
• Documentation you voluntarily submit, such as insurance denial letters, Explanation of Benefits (EOB) statements, plan documents, or correspondence with insurers or providers
• Scheduling details collected through Calendly when you book a call
• Payment information collected by our third-party payment processor (we do not store full card numbers)

We also automatically collect limited technical information when you visit our website, such as device type, browser, referring page, and general location, through standard web analytics.

Scheduling Through Calendly

We use Calendly to schedule complimentary discovery calls and paid consultations. When you book through Calendly, the information you submit (such as your name, email, time zone, and any answers to intake questions) is collected and processed by Calendly on our behalf and is also shared with us so we can confirm and conduct your appointment.

Calendly's handling of your information is governed by Calendly's Privacy Notice. We encourage you to review it before booking.

Intake Forms & Client Documents

Information you submit through an intake form or send to us by email is used solely to:

• Determine whether our services are an appropriate fit for your situation
• Provide the patient advocacy, navigation, and educational services you request
• Communicate with you about your engagement
• Maintain records consistent with our service agreement

We do not sell your information. We do not share your information with insurers, providers, employers, or any third party except with your written authorization or as required by law.

How We Use Information

• To respond to inquiries and schedule consultations
• To deliver the services described in your service agreement
• To process payments and maintain billing records
• To send appointment confirmations, reminders, and service-related communications
• To improve our website and services
• To comply with legal, regulatory, and recordkeeping obligations

Service Providers

We rely on trusted third-party tools to run our business, which may process limited information on our behalf, including:

• Calendly — scheduling and intake questions for bookings
• Email and document storage providers — communications and secure file storage
• Payment processors — handling payment card transactions
• Website hosting and analytics providers — operating this website

These providers are only permitted to use your information to provide services to us.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold, including limited access, secure file transfer where available, and use of reputable service providers. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain client records, intake forms, and communications for as long as needed to provide services and to meet our legal, tax, and recordkeeping obligations. You may request deletion of your information at any time, subject to those obligations.

Your Choices

• You can decline to provide information, though it may limit our ability to serve you
• You can request a copy, correction, or deletion of information we hold about you
• You can opt out of non-essential communications at any time

To make a request, email hello@yourpathtocare.com.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children. When we assist a minor client, we work with the minor's parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Material changes will be communicated through our website.

Contact Us

Questions about this Privacy Policy? Email hello@yourpathtocare.com.